CLICK TO WATCH : ‘ SERVICEMAX DAY IN THE LIFE OF TECHNICIAN OVERVIEW ’ 57 a possible impact of suffering a highprofile incident or disaster . Across all sectors , around one in ten admitted their company would never recover from such critical incidents and would ultimately cease to exist . Nobody wants to be blindsided with those sorts of numbers . But what are companies doing about it ?
The research hints at a tipping point in recognition of the problem and planned investment to address it . Over time , zero tolerance and zero unplanned downtime will become the norm as companies develop and invest in their
industrial digital strategies . Key to this , is an understanding of and investment in field service management and asset performance management capabilities .
According to Vanson Bourne , eight in ten companies have already recognised this , at least that digital tools can improve visibility of assets and help eliminate unplanned downtime . Around 50 % of companies confirmed they plan to invest in field service and asset management technologies in the next three years , while 72 % of firms claim that zero unplanned downtime is now a number
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