PEOPLE
58 one priority . So , the message is sinking in at least .
The challenge for most businesses is to digitally transform without losing oversight of key products , services and of course assets . Digital transformations do not automatically improve control and visibility . Companies need to pursue a service-led approach to business , to ensure that their ability to manage the actual assets that make products or ensure services run smoothly are always up and running . A clear asset management and predictive maintenance strategy should ensure that businesses take the right path towards reducing , if not completely eliminating downtime .
Understanding problems before they happen and having knowledgeable and digitally-empowered service technicians to ensure the smooth running of assets will go a long way to making this happen . A digital twin of physical assets will help considerably here , and the research has revealed that around 54 % of companies are planning to invest in a digital twin by 2020 . Throw-in the fact that field service is expected to become a primary revenue driver for most businesses
within the next two years and you have a recipe for transformation .
We often hear the phrase , ‘ you cannot account for human error ’ but that seems illogical in today ’ s connected world . We have the technology to not just account for human error but to eradicate it . The internet of things with the proliferation of affordable and reliable sensors is changing the way in which we can view , manage , service and support technology , processes and any physical object . By mirroring a process , product or service into a virtual world , we can
JULY 2019