UST
Specific advice Manu garnered from Mr . Menon included focusing on creating value , focusing on what matters , and trying to make every employee an expert in the organisation .
" Our core values remain humility , humanity , and integrity ," says Manu . " And those things have come directly from Mr . Menon ' s influence on the entire UST organisation ."
BUILDING RESILIENCE Resilience is another essential quality that a successful , sustainable company needs in abundance . It is also an elusive characteristic that can be hard to identify and even harder to achieve . So how do you build resilience in an organisation ? Manu believes there are several factors , but it all comes down to " purpose ".
" Creating that larger purpose is important ," he says . " Then getting your employees to believe in that organisation and that purpose is super important . Taking that long-term view is important to move the needle ."
Manu adds that it ' s also essential when designing a product , service , or solution to ensure that it helps the end consumer and that you are thinking about them , not just the engineering .
Then , of course , there is technology everywhere and in everything . Technology needs to be applied to understand and empathise with the end-user or consumer . Another essential element to building resilience is learning agility and learning capability .
" We live in a super dynamic world , and nobody can predict what ' s coming next ," admits Manu . “ The ability to learn quickly . Ability to adapt . The ability to pivot so that your business can grow is critical to bring resilience and build resilience into an organisation ."
“ OUR CORE VALUES REMAIN HUMILITY , HUMANITY , AND INTEGRITY . AND THOSE THINGS HAVE COME DIRECTLY FROM MR . MENON ' S INFLUENCE ON THE ENTIRE UST ORGANISATION ”
MANU GOPINATH COO , UST
28 July 2022