TECHNOLOGY with our people and make products for them , together with them . And he Koomen was a mechanic starting out too , so we ’ re happy with that .
“ Another example is that we were experimenting with and have now implemented a chat-bot for our social media in the commercial part of KLM and we are now trying to experiment with that technology in other areas of the business , from employees to HR .
Technology in action at KLM
“We were experimenting with and have now implemented a chat-bot for our social media in the commercial part of KLM and we are now trying to experiment with that technology in other areas of the busines ”
– Liesbeth Oudkerk Project Officer for Digital
“ We are working with experiments on blockchain in our engineering and maintenance department too , and we are looking at augmented reality for the maintenance of aircrafts and engines , an idea that was also generated by a mechanic . In fact , two of our iOS Developers were aircraft mechanics as well in the past .”
Powering KLM ’ s strides into the technology age is its overarching priority to put the individual ’ s needs first , whether that be a customer or one of its workers . Renowned for its first-class customer service and stellar employer reputation , one of its defined objectives is to become the ‘ most
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