Focusing on continuously developing innovative solutions and building strategic partnerships with global IT leaders , OTE Group stands out to be a trusted technology partner for large business customers . By modernizing its IT infrastructure , as well as maintaining operational and people excellence , OTE Group delivers and supports sophisticated tailor-made projects .

The state-of-the-art services and solutions offered by OTE Group enable businesses dynamically to the new digital era and ensure their business continuity . The strategic partnership with Coca-Cola HBC acts as an accelerator of the company ’ s digital transformation journey through a robust technology strategy .

Coca-Cola HBC ’ s roadmap to the digital edge started with the implementation of a new Data Center , one of the 3 largest Data Centers in the EMEA region .

• Operational applications , such as ERP and CRM , and Databases were migrated within the set timeframes , with zero disruption to operations .

• The highly specialized personnel of OTE Group has been assigned to manage , operate and support data center facilities , systems and data network infrastructure on a 24 x 7 x 365 basis in 13 different time zones .

• The Tier 3 certified Data Center and its Disaster Recovery support the operation of 36,000 employees in 28 countries across the EMEA region .

The close collaboration between the two Groups and the disruptive approach has led to the realization of one of the largest SAP HANA installations in Europe .

• The Data Center infrastructure has been upgraded to accommodate the installation and operation of the SAP HANA environment .

• Being a pioneer in infrastructure and managed IT services , OTE Group undertook the operation , management as well as technical support of the SAP HANA environment .

• Adopting the latest technologies , Coca-Cola HBC has significantly optimized internal processes as well as ensured a faster and more flexible reporting model .

Expanding the partnership and its capabilities OTE implemented and operates the IT service desk of Coca Cola Hellenic . Under an 8 moths successful transition OTE provides First Level IT Support Services to 19 countries in 16 local languages . This is a large scale complex service that is provided 24x7 to Coca Cola Hellenic users and proves the ability of OTE Group to deliver and operate large scale Service Desks .

Furthermore OTE provides to CCH Security Operation Center services and protect CCH critical information systems infrastructure so as to get immediate information in case of an attack event .

OTE Group Security Operations Center is operating 24 hours a day , 365 days a year , and having as its main duty to continuously monitor and analyze CCH selected data , so as to identify in time potential attacks .

In any indication of a possible security event , both for IT and OT environment , problem in the information flow , unauthorized access or any other malfunction , the qualified and certified engineers of SOC take immediate action in order to analyze the incident , to inform CCH and to propose the necessary measures for the handling of the situation .

Finally OTE assures the protection of CCH critical systems form DDoS attacks , by using the most modern integrated security platform that only providers of telecom services , such as OTE , may provide . www . cosmote . gr

Looking at Coca-Cola HBC operations in a holistic manner , the purpose of OTE Group is to empower our customer ’ s vision to be the undisputed leading beverage company in every country where they do business .