FIDELIS HOSPITALITY
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Protel and FOLS . Dalig believes these systems have allowed the company ’ s processes to take a step forward during its digital transformation . “ In our latest opening we don ’ t have a reception anymore because we have enabled checking in on a mobile device ,” explains Dalig . “ Initially , it was quite a strange experience for the guests . For instance , I saw a guest arrive and ask where the reception was and he couldn ’ t believe that you could check-in via a smartphone device . One of the guests ’ biggest concerns is about how they can settle their bills without a reception desk . However , that is easily remedied because all they need to do is submit an email address when they check in and the invoice is emailed when they check out .”
In order to allow guests a more stressfree stay from the beginning , Accor ’ s software has expanded to enabling its guests to check in prior to arrival at the
JUNE 2019