Business Chief Europe Magazine June 2020 | Page 279

THE DEEM EXPERIENCE
And while that protects the business to the highest degree , it is , says Buening , an ongoing battle to stay ahead of those cybercriminals who are intent on causing harm . He likens risk management and cybersecurity to a ‘ weapons race ’, but also maintains that “ you have to have everything right from the beginning . You must have people on board who are determined to make it as hard as possible for anyone to access your systems , and who are willing to achieve excellence across the entire infrastructure .”
THE DEEM EXPERIENCE
“ Customer experience is no longer
‘ customer experience offered by banks ’, it ’ s customer experience generically ,” de Bruin states . “ The standard , across multiple sectors has increased significantly in terms of how you offer a rich customer experience , so it puts a lot of pressure on how you design and develop your products . Consequently , we ’ ve spent a lot of time building best-in-breed systems and shifting our thinking to this custom journey that is so important to us .”
Alex Kim is Deem ’ s Chief Technology Officer ( CTO ). In more than three decades of key roles in banking and technology operation , Kim has been
279 EXECUTIVE PROFILE :

Andrew Weik Park Andrew is a payments industry expert with 25 years of professional experiences in financial services and consulting industries , and a comprehensive understanding of banking , credit and payment markets . Andrew has expertise in sales , marketing , business development , strategic partnership , corporate strategy , business portfolio management , big data analytics , predictive modelling , and credit risk management disciplines . middleeast . businesschief . com