“ AI has already proven it delivers against cost-saving expectations and is now evolving into more refined uses such as enhanced decision making , for example , not just by screening more CVs , but also by providing recommendations on which CVs to shortlist and why .”
BRIAN
KROPP GROUP VICE PRESIDENT , GARTNER
Duncan asserts that all HR leaders should make it a priority to balance such monitoring technology with employee privacy , and that when implementing such tools , leaders should build trust with a governance framework around the metrics they want to use , the data they want to collect , and how they will safeguard sensitive information .
Both Duncan and Kropp predict that new regulations will emerge this year , and these will start to put limits on what employers can track about their employees .
That ’ s not to say that monitoring performance can ’ t be beneficial . “ By understanding data and behaviours that most closely correlate with workplace success and failure , managers can identify team members suffering from emotional stress and fatigue and proactively intervene to address issues like poor engagement and feelings of low inclusivity ,” explains Duncan . “ Simultaneously , they stand to improve work processes and create personalised employee experiences that create better engagement and outcomes .”
In the end , digital transformation will not be a cure-all for anything , says Duncan , but instead a platform for leadership to build their organisations of the future , “ leading from the front and engaging all of their employees in the journey ahead , to shape that future ambition ”. businesschief . com 201