HR Technologies Rising
HUMAN CAPITAL
HR Technologies Rising
Andrew Duncan , UK CEO , Infosys Consulting , outlines the trends and technologies coming into play in the HR space .
• Chatbots These will make waves in employee experience in 2021 and beyond , solving many simple HR issues , like updating personal information . We will inevitably see a rise in voice biometrics and natural language speech recognition that improves employees ’ ability to self-service , and aside from internal use , chatbots also show promise in streamlining the candidate experience , handling initial applicant screening and scheduling interviews .
• Digital Twins As we emerge from the pandemic , more organisations will turn to digital twins to better prepare for unexpected shocks and to build an intelligent and resilient employee ecosystem . A digital twin with layers of workplace insights provides a shared picture for key leadership , letting HR leaders experiment with a number of key variables , testing different scenarios and contingencies across space management , employee utilisation and facilities . With a digital twin , HR can also pair staffing forecasts with real estate costs and uncover innovative ways to maximise operational expenses .
• Health Tech Employee happiness is now a corporate responsibility , and one with a significant impact on productivity . The pandemic has shone a light on the vital role employees play in business success , and talent is more confident in expressing their needs to employers . Consequently , we will see the concept of Health Tech making its way into HR , supporting and monitoring physical fitness and the emotional and mental health of employees , from virtual meditation classes to AI-powered therapists .
to employees , whether via surveys , chatbots or virtual feedback groups and by engaging people in a two-way dialogue , leaders have the ability to deliver personalised experiences that support their individual goals and needs and improve the employee experience .”
Monitoring employee performance Since the onset of the pandemic , according to Gartner , more than one out of four companies have purchased new technology , for the first time , to passively track and monitor their employees . However , says Kropp , “ many of these same companies haven ’ t determined how to balance employee privacy with the technology , and employees are frustrated ”.
200 June 2021