RSA and Accenture : Building the leading customer-focused digital insurer
RSA ’ s transformation agenda has a clear goal : re-establishing the business as the most trusted and successful insurance provider . Outstanding progress has already been made . And technology transformation has been critical to this success .
Accenture ’ s been a part of this transformation journey for many years . And we ’ re delighted to have recently been selected as RSA ’ s preferred supplier for BPO services through to 2021 . This complements the development , implementation and maintenance services we provide to the company ’ s IT applications in the UK and Ireland . Throughout this relationship , our teams have focused on two core outcomes : securing sustainable cost savings and improving the customer experience . Delivering the Digital Insurer Capabilities of the Future via our Duck Creek platform will be a major achievement for RSA ’ s Personal Lines business , both for affinity partners and MORE TH > N . Commercial Lines re-platforming will be also be considered as part of the IS Roadmap building on the SME implementation in Ireland , giving RSA ’ s property and casualty operations the scalability and configurability they need to outperform .
But the Duck Creek implementation is just part of the picture . In a tough marketplace , the drive to differentiate RSA ’ s business is being turbocharged by technology innovation .
It ’ s an area where Accenture excels . By bringing our expertise and experience in digital technologies to RSA , we ’ re helping the business to develop and support a more agile and dynamic workforce , as well as enhancing its market proposition for today ’ s evolving digital insurance customer .
The end-to-end digital solutions we ’ re working on together are shaping RSA ’ s operating model for a new world . Bringing Accenture ’ s leading predictive analytics capabilities as-aservice , we ’ re helping the business drive value from its own data , as well as enabling datadriven collaborations with other organisations . We ’ re working with RSA to identify and capture new opportunities created by the Internet of Things . And we ’ re helping RSA take advantage of cloud development environments to scale , test and refine these new technologies at pace .
Right across the digital insurer value chain , we ’ re bringing capabilities and innovative ideas that enable collaboration , improvement of self-service , customer-centricity , risk management and insight-driven actions .
As RSA looks to the future , it recognises its leadership will be built on enabling the workforce to achieve more with technology . As we enter the age of the digital insurer , we look forward to working with RSA ’ s people to turn our shared vision into reality and help RSA regain its rightful position as the ‘ leader of the pack ’.
About Accenture
Accenture is a leading global professional services company , providing a broad range of services and solutions in strategy , consulting , digital , technology and operations . Combining unmatched experience and specialised skills across more than 40 industries and all business functions – underpinned by the world ’ s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders . With more than 373,000 people serving clients in more than 120 countries , Accenture drives innovation to improve the way the world works and lives .
Visit us at www . accenture . com
64 April 2016