FINANCE
Doing more with less One of RSA ’ s historic problems was that maintaining its infrastructure environment was taking a long time and costing a lot of money . Accretional growth had left the company , a common problem in large organisations , with an unplanned legacy base that was expensive and unwieldy to service . The IT department started to look at how that might be addressed , bringing in new providers where appropriate .
“ When you have a number of core administration platforms it is quite difficult not only to extract management information across different platforms , is it also quite difficult to digitise them as well ,” explains Skates . “ We are looking to simplify both our business and our application estate , for two reasons : one it helps with our cost efficiencies and two it is really a key enabler for digitising our business .”
A good example of that simplification is the introduction in the Canada business of a new claims platform from Guidewire , a claims management system that supports all lines of personal , commercial , and workers ’ compensation insurance . It is one of the tools and digital processes that provide simpler , faster and more consistent service to RSA ’ s customers and brokers . Additionally it ’ s expected to achieve significant loss control , indemnity benefits , and operational efficiency and above all create a solid and consistent operating platform to leverage future technologies .
A further simplication and consolidation example can be seen in UK Mobile , back office and contact centre infrastructure services . Vodafone partnership with
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