Technology
Partnerships
TECHNOLOGY process there will be undoubtedly challenges along the way . With KR Group , a significant challenge was the speed of delivery and whether it could be achieved while staying ahead in terms of customer expectations and demands .
While still learning and maturing , the transformation is not without its successes and it ’ s of no surprise that it is the engagement with the customer that drives that .
“ Getting the organisation to a point where it was capable of understanding its customer better , having a true single customer view , one version of the truth in terms of data and data analytics has been a key success for us ,” Halliwell says .
The company can then use this as a means of personalising its interactions and ultimately better serving its customers overall .
“ Further , with the investment in a digital transformation programme , we have made numerous productivity and operational efficiency savings leading to reduced sales completion times , all of which delights the customer .”, he adds .
Technology
Technology and innovation is significantly disrupting industries and sectors all around the world and the financial industry is no different . For Halliwell as CTO , technology sits right at the heart of the business and the transformation .
“ Without those initial foundations to allow us to achieve further integration and automation of systems and accepting that without our thirdparty customers , providers or lenders , we would not reach our potential or deliver an even better customer experience ,” he says .
“ It would be a very heavy manual based approach and it would be a much more cost prohibitive operation .”
“ However , thanks to that hard work and endeavour by a lot of dedicated and talented individuals within the business we are now even better positioned to deliver even more exciting innovation that will keep us at the forefront of all we do .”
Partnerships
Partnerships are key to the success of the business . KR Group went through
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