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“ We have three pillars in our strategy , which are the three Ps – profit , portfolio and people ”
Gilles Clavie , CEO Orbis Hotel Group
AccorHotels , the company has worked hard to diversify its workforce . “ Suddenly the staff weren ’ t looking like our guests anymore , so we were not able to even understand that they were expecting something different ,” notes Clavie . “ Many people from this new generation came on board . By listening to our staff , we were able to start to anticipate the guests ’ expectations .”
As such , Orbis has changed the way it recruits staff . “ We used to recruit people according to their professional skills or experience in hospitality and we have totally shifted . We are looking for personality , soft skills , interpersonal skills and then we are able to provide them with all they need to know for the profession of hospitality , which is the
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