GRUPA HOTEL ORBIS

easier approach ,” explains Clavie .

“ We have in Krakow a Mercure and in Gdansk an Ibis hotel – both were opened one year ago and we have launched a recruitment process which was totally different – it was more a kind of casting than a recruitment process . We were going through different exercises and we were selecting people who could be a nice personality to support the atmosphere , the ambiance and the wellbeing we ’ re working to push for the guests .

“ For those people we needed , we trained them on hospitality skills , and one year after there are some targets we have reached and we are really happy with it . The only people who left the hotel , and there are only two , have left the hotel because we asked them to come into another hotel or the head office because we identified them as potential leaders .”

As Orbis adopts this approach throughout its growing network , more leaders will be identified internally , aiding the company ’ s expansion in Eastern Europe .

132 November 2017