FCR MEDIA IMPROVES CUSTOMER SATISFACTION 50 % AND TRANSFORM QUOTING PROCESS WITH CONGA DOCUMENT AUTOMATION
Conga CASE Composer STUDY | ABIOMED : 10 Years on AppExchange # 1 Paid for App
When FCR Media started on their digital transformation project , they wanted solutions to improve their customer satisfaction and increase the efficiency of their quoting process . This is when they discovered Conga , a cloud-based solution that would transform their document management and integrate seamlessly with their Salesforce instance .
FCR Media ’ s Challenges
• Transparency & consistency : FCR Media prize transparency and consistency in communicating with their customers . But sometimes they fell short of consistent communication on solutions and services provided on the road — from quote to invoice to actual output . Achieving greater consistency in the customer experience was critical to higher customer satisfaction and to better overall order accuracy .
• Order speed : The organisation also wanted to speed up the quoting process , another area where customer satisfaction could be improved .
Composer has been on the Salesforce AppExchange for 10 years and is the # 1 paid for application for Salesforce .
Conga ’ s Solution
Integrating seamlessly into FCR ’ s Salesforce , Conga Composer enabled the sales team to create great looking sales documents that clearly show products and services purchased and that keep information consistent from quote to invoice .
Customer and team satisfaction have skyrocketed since FCR Media adopted Conga Composer :
1 . Satisfaction : There has been a 50 % improvement in FCR Media customer satisfaction scores due to improved speed , consistency and transparency .
2 . Time saved : Sales reps can now create new quotes in minutes instead of hours and the integration between Salesforce CPQ and Conga mean that sales productivity has soared .
3 . Consistent branding & easy updates : The marketing team can now easily ensure that all documents generated abide by brand guidelines . The integration with Salesforce makes it easy to make changes instantly to documents across multiple platforms , as all content lives in one central system of record .
2 Online : getconga . com | Twitter : @ getconga Online : getconga . com | Twitter : @ getconga