TECHNOLOGY the company deliver solutions which are flexible , personable and tailored to each individual or business . The products have also been built to become highly scalable , and are accessible through public , hybrid and private cloud technologies , an attractive feat for any growing business .

Avaya ’ s Equinox Suite has become its most advanced communication tool . Centralising all services through one software platform ; from voice messaging and group video , to emails , calendars and workflows – users can gain access to information anytime , anywhere . In a world where corporate users are continually on the move , such technology ensures that users remain productive and engaged . The software is also accessible through mobile , and is operational without VPN connectivity .

“ All servers and applications running can be combined , which means a more efficient solution ,” explains

Managing Director Patrik Spoerri . “ Users will be able to communicate in teams , drag and drop users into meetings , or extend or shrink the number of people in the chain , making the technology highly flexible .”

Supporting the customer journey The use of sophisticated analytics will enable Avaya to better understand user needs and develop future solutions . “ Avaya ’ s Oceana allows you to optimise , transform and digitise . More than just that , it gets detailed information on how people work , enabling sophisticated statistics to be drawn out of the system ,” explains Spoerri . The platform provides exceptional support , fully tracking a user ’ s journey . A useful tool to track staff training needs , for example , Avaya Oceana captures all interactive data , delivering key insights in real time . Such reporting capabilities can also highlight trends and guarantee optimal performance and reduce potential risks .

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