AVAYA
“ Avaya ’ s Oceana allows you to optimise , transform and digitise . More than just that , it gets detailed information on how people work , enabling sophisticated statistics to be drawn out of the system ”
PATRIK SPOERRI , Managing Director of Avaya
Avaya ’ s third developed product , Avaya Breeze , works to strengthen the capabilities of Avaya Oceana . “ Users can build or integrate apps , add , decline or cancel them on this platform ,” says Spoerri . “ It can be used for special functionalities , so Breeze is a similar solution which gives users the rights to customer information , connect to servers , applications , databases , to CRM and URPE systems , and use the data if the customer allows , to react to the information supplied .
“ For example , if you have pieces of equipment which are sold out , users can send out a push mail to tell the responsible person to order more stock . We used to do this in the hospitals in Switzerland . As soon as equipment leaves the hospital , the service is tracked .”
Breeze is therefore also able to integrate and support ongoing workflows through its visual ,
Avaya has experts located in almost 30 countries
2000
The year that Avaya was founded
72 November 2017