TECHNOLOGY understand whether customers would recommend them to friends and family - if not , to focus on areas which need the most attention . To ensure all services paid by residents deliver value , alongside the management of customer finances , FirstPort negotiates frameworks surrounding key service contracts , in turn producing statutory and client accounts to ensure they are maintained .

Technological investments Technology has been utilised to support both colleagues and customers to drive FirstPort ’ s goals , a quality service and improve the lives of customers . “ The biggest challenge is for technology to be an enabler for our people and for our customers and for that technology to make things as easy as possible and to deliver a service consistently ”, Thomas adds .

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