What will you learn ?
In Partnership With :
NETWORK
Building collaboration upon the and foundations innovation of customer experience Renaissance Wien in Hotel the , North American
Vienna , Austria
Telecoms industry through transformation , collaboration and innovation .
WHAT WILL YOU Excellent Main conference networking dates opportunity
: with Pre-conference interesting day insights
: Location : LEARN ? on how other operators address customer experience
October 25th - 26th 2017 October 24th 2017 Atlanta , GA
- Head of Online Care & Sales SMB , Swisscom
� Get to grips with existing and emerging technology
Join the best and brightest
“ It ’ s great to learn of best practices from your colleagues in the at our Pre-Conference Day : 2017 SPEAKERS INCLUDE : operators from across North ,
US and around the world . I always look forward to the Customer Understand how the likes of
Francois Bourquin , Chief Digital Officer ,
Central and South America
Orange Experience conferences and am able to take relevant ideas back
Deutsche Telekom , Sky & including the Caribbean to my local group “ Bouygues Telecom are delivering a Sanjeev Jain , Director Enterprise Billing and
Process Improvement Leader , Cox Communications - Past Delegate
Get personalised to grips with experience existing through and AI , Agile Transformation , Verizon Business predictive models and machine learning emerging technology at our Pre-
Danny Sullivan , Director of Enterprise
Conference � Adapt to digital Day : disruption Understand and how business Service Management , TalkTalk transformation : Hear from Deutsche the likes of Verizon , Rogers and 2017 Matko Katanec Speakers , Director of E2E Include :
Telekom on adding value through agile , process design , Governance
Charter Communications are and Change management , digital operations and how Verizon Business delivering a personalized experience Justin Croatian Nedd , Chief TelecomExecutive Officer , GTT has transformed their operations to ensure they through eliminate AI , customer predictive pain-points models and
Vesa Jaakkola , Director , machine learning
Sherrie
Business
Simmons
Strategy
, Chief and
� Dive further into customer centricity and customer
Operating
Service Design , Elisa
Officer , Ultra Mobile
Adapt behaviours to digital : Join disruption us for Innovation and business Bubble ’ s practical transformation workshop and : understand Hear how the organizations
reasons behind customer
such behaviour as T-Mobile and how , Sprint best to and harvest Frontier these have insights Mo Nasser , General Manager – IoT , Sprint revolutionized � Tackle the ongoing the way issues we think of change about management a : Learn qq digital from customer Croatian Telecom experience and TalkTalk as they share their Philippe Andres , Vice President , successes and mistakes made along their journey to become Group Marketing North America , Dive more further customer into centric customer centricity and
Orange customer behaviors : Join the likes of Orange and GTT to better understand customer behavior
Nataraj Rao , Vice President , Operations and how to deliver a truly KEY customer STATISTICS centric model and Strategy , Cricket Wireless throughout your organization
What will you learn ?
25 + 15 + 75 % Tackle the ongoing issues of change management : Learn from TSTT and Cricket Wireless as they share their successes and mistakes made along their journey to become more customer centric
European Countries Represented
E U R O P E ’ S O N LY D E D I C AT E D B 2 B FORUM FOR CEM I N T E L E CO M S
CUSTOMER EXPERIENCE MANAGEMENT IN TELECOMS EUROPE
Building upon the foundations of customer experience in the European Telecoms industry through transformation ,
Hours Dedicated Networking
Main conference dates :
27th-28th September 2017
Pre-conference day :
26th September 2017
Location :
The BOOK Americas YOUR PLACE premier meeting BY 28TH JULY place , 2017 for the CEM in Telecoms TO SAVE € 500 community
!
More speakers inside !
Daniel Herb , Director , Internet of Things
Get , T-Mobile
in touch # cemeurope
Emmanuel Obiorah , Practitioner
Director Process Excellence
Attendees and Innovation , Verizon
Yan Wang , Director , Co-located with Co-located our CEM in Telecoms with our European CEM in Summit Telecoms B2C European Summit Customer B2C Analytics , Register now at www Register . cemintelecomseurope now at www . cemeuropeb2b . com . iqpc . co . uk Rogers Communications
25 + 100 + 15 + 75 %+
Operators Represented
Participants ( by invite only )
Hours Dedicated Networking
Practitioner Attendees
GET IN TOUCH # CEMNA
Register now at www . ce