Business Chief Europe Magazine October 2017 | Page 7

in a Nutshell
North America ’ s # 1 Dedicated CEM Telecoms event
25 + operators
Designed for CEM professionals , by CEM professionals – following months of in-depth market research and direct feedback from the industry , we only cover the issues you really want to hear about
Full of resultsdriven case studies and ‘ how-to ’ guides from the region ’ s customer experience experts – walk away with concrete examples of strategies that really work , and an action plan of how you can implement them straight away
A vendor-neutral knowledge sharing platform – avoid the sales pitches and benefit from your competitors ’ CEM investments , as your peers share which of their solution implementations really worked !
A fully customizable agenda – plan well ahead to ensure each attendee joins the focus day sessions , streams and interactive discussions most relevant to the needs of your business and ensure you get every question answered !
100 +
Attendees ( by invite only )
3 Days of Interaction , case studies and problem solving sessions
15 + Hours of dedicated networking

AGENDA AT A GLANCE

PRE CONFERENCE FOCUS DAY Looking to the future through Artificial Intelligence and Next Generation Strategies : Join us for a series of boardroom discussions , workshops and problem solving sessions and understand how the likes of Verizon , Rogers & Ultra Mobile are delivering a personalized experience through AI , predictive models and machine learning
CONFERENCE DAY ONE Adapting to digital disruption and business transformation to enable customer centricity : Learn from a range of operators at different stages in their digitalization projects , such as Sprint , T-Mobile , Frontier and Nuevatel Bolivia and understand what they would do differently if they could start over again
CONFERENCE DAY TWO Building on a foundation of centricity , employee engagement , ROI & change management : A series of discussion groups , plenaries and challenges led by the likes of Orange , Cricket Wireless and TSTT will help you create tangible next steps to take back to the office
mtelecoms . iqpc . co . uk