Telkom and Yep !
Telkom and Yep !
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169 that small businesses could buy from the platform itself , starting with connectivity products , but also looking into adjacent solutions such as financial services .”
Making that a possibility has required internal transformation at the company , which Siyo has overseen . “ We wanted to serve our customers better . Now , instead of calling someone at a contact centre , you can actually go online and self service . You can buy more products online via an ecommerce platform for customers .” Another big focus has been on improving the capacity to sign up new customers . “ What we needed to do was to first look at legacy systems , look at processes and start automating them . For instance , the credit scoring process previously involved an individual taking your details , going to another team , looking at the credit check and only then could they tell you what kind of product that you qualify for .”
That process has now been automated through an online , web-based platform which relies on APIs to interact with legacy systems . “ These systems have been put in place to make sure that we can transform ourselves as a business , but also to transform how our
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