TECHNOLOGY
“ Unfortunately, the way IT has been designed, it is more dictatorial – you dictate, you decide what the other person should be getting,” Rakshit states.
Several misconceptions compound these barriers. Despite 89 % of IT leaders understanding that realising Gen AI’ s benefits demands total digital workplace transformation, many still hold unrealistic expectations.“ Everybody thinks AI is plug-and-play architecture, and it’ s a switch-on, switch-off kind of a solution,” Rakshit explains.“ Unfortunately it is not. It requires you to really rethink your people, process, technology – all the different elements.”
Data quality often receives insufficient attention.“ Many of the companies think data doesn’ t matter when it comes to Gen
AI,” Rakshit notes.“ But the reality is your Gen AI output would be as good as the data which is ingested into it.”
Organisations also mistakenly believe all AI models are interchangeable.“ People think all Gen AI models are created equally,” Rakshit says.“ But the reality is all the LLM models are very different. It really depends upon what role, what use case which you want to target with the help of Gen AI.”
Enterprise implementations demonstrate transformation potential A Hong Kong-headquartered global airline with 30,000 employees and US $ 11bn
114 March 2026