a company . For some companies , such as the Star Entertainment Group in Australia , it ’ s more about creating an operational identity and sense of belonging for employees .
“ With over 4,500 staff , the real trick is to ensure that everyone is willing to act autonomously ,” says Dino Mezzatesta , COO . “ It ’ s important to have confidence and faith in your employees and support them to give their best . There are four things we ask our employees to do : live it , bring it , own it and deliver it .
“ By ‘ live it ’ we mean that people need to understand guests and their expectations to ensure that what they provide is in keeping with what a customer wants . When we talk about ‘ bringing it ’, we want our people to always give of their best and to bring everything that they can to offer to our customers . ‘ Own it ’ means step up , don ’ t be afraid to take ownership of situations , to be brave and not to be scared to do things differently . And ‘ deliver it ’ is basically the final step , because if you do the top three then you should be able to be the perfect host .”
Given the Star Entertainment Group ’ s award-winning hospitality offering , there can be no doubt that this approach is working , but another important factor for businesses is ensuring that they are helping to develop the leaders of tomorrow as well .
Figures in the TalentKeepers Workplace America report show that a disappointing 36 % of organisations are taking steps to develop leaders to drive engagement .
“ Leaders need to be trained in
29