Expert Panel
PURPOSE | EMPLOYEE EXPERIENCE
“ Training in the future will be both mobile and personalised – these are inherently linked to AI and gamification technologies ”
David Semach Partner and EMEA Head of Artificial Intelligence & Automation , Infosys Consulting
complex concepts into bite-sized content , makes learning fun and immersive ( often in a VR setting ), gives feedback and measures progress in real-time , and incentivises employees allowing them to earn points , status , and rewards as they improve their skills .
“ Creating a memorable experience that surprises and delights pays exponential dividends in terms of customer and employee loyalty ,” David says .
Scientists have shown how the chemicals behind the brain ’ s pleasure system , endorphins , and dopamine , can improve motivation , prompt repetition , and enhance learning . Taking part in challenges or competing to win a skills badge , say , can improve employees ’ retention , expand their knowledge , and promote cooperation across organisations – something more needed than ever in a remote working world .
Expert Panel
David Semach , Partner and EMEA Head of
Artificial Intelligence & Automation , at Infosys Consulting With over 17 years of business and IT experience , David ’ s role sees him regularly collaborate with Fortune 500 companies on AI solutions that include business disruption , machine learning , Bots , cognitive and predictive capabilities , and RPA . He is an expert advisor on the challenges that come with AI roll-out in an organisation , and how to overcome these to achieve optimal return on investment . An Coppens , Chief Game Changer at Gamification Nation
At award-winning agency Gamification Nation , An offers gamification and game design solutions to clients worldwide , including Adidas , Chuff , Google , Merck and Thomson Reuters . She is also CEO of My G-Nation and MyDigitalOffice . io involved in building a metaverse for work to help create a positive team culture for hybrid and remote teams . An has worked in L & D and change management roles for Modern Times Group , Xigma Management Consultants , Philips Electronics and Arthur Andersen Business Consulting .
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