KEY RETIREMENT
Key Retirement has an ISO 27001 Certification , which is the international standard that describes best practice for an information security management system ( ISMS ). This certification acts as an important stamp in which the company can demonstrate its security credentials .
This commitment to a secure approach to handling data has been integrated along every step of the way through the design and development of the company ’ s architecture , minimising the risks associated with data handling and storage .
Furthermore , Halliwell adds : “ Demonstrating through such a recognised certification programme as ISO also brings other benefits such as confidence to our network of referring partners ( Key Partnerships ) and any potential funder of our more2life division . It demonstrates we mean business and this can be the edge or a critical factor when these organisations are looking to choose their partner to place either funds under management , or safety and protection of their customers data .”
As a multi award winning company across the UK , Key Retirement can boast being the market leader in the equity release sector and this is through the way it interacts with the customer .
“ The customer and their needs is absolutely number one to us in terms of everything we do . From the initial engagement of the enquiry right through to the monies released stage , we ensure the customer - whether in the B2B or B2C space - is at the forefront of everything that happens ,” says Halliwell .
Unlike other financial services , equity release can often be an emotional purchase . This is recognised by Key Retirement .
“ It ’ s about putting an arm around the customer and being mindful of their requirements and needs . It ’ s not a pushy service ; the customer almost guides us through the process and not the other way around ,” he says .
Halliwell believes that for the company to continue to offer market leading services and serve the customer base better , it must continue to allow the customer to be the driving force behind everything it does .
88 May 2017