No signs of slowing down
TECHNOLOGY
“ Winning awards and receiving great customer feedback demonstrates that throughout this process and over the last 15 years , we must be doing something right ,” says Halliwell .
The company works with the customer base to continuously improve its services . This includes a customer care questionnaire that allows it to look at what works , what doesn ’ t and extrapolate the key information in order to improve . It has also recently surpassed the 10,000 mark in positive ratings from Trust Pilot with an average rating of 9.8 out of 10 , the highest in its sector both for score and volume of respondents . In 2016 the Group accepted its 50th award in the industry for customer excellence , all of which have been achieved in a large part in the technology investments mentioned previously .
No signs of slowing down
Looking to the future , where does the Group go from here ? “ It ’ s very much about remaining number one , maintaining our position as a market leader and continuing to innovate and grow that market , both for Key
Retirement
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